Privacy Policy

Last updated: May 2026

At mythic-iron, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Book appointments for services
Register your pet with our facility
Contact us via email or other means
Subscribe to our newsletter

This information may include:

Your name and contact details (email address, postal address)
Your pet's information (name, breed, age, medical history)
Payment information
Communication preferences

How We Use Your Information

We use the information we collect to:

Provide and manage our pet care services
Process your bookings and payments
Communicate with you about appointments and your pet's care
Send you service reminders and health recommendations
Improve our services and customer experience
Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

With veterinary specialists when referrals are necessary for your pet's care
With service providers who assist in our operations (payment processing, appointment scheduling)
When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services to you and as required by applicable laws. Pet medical records are retained in accordance with veterinary regulatory requirements.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with a supervisory authority

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

mythic-iron
42 Harbour View Drive
Melbourne VIC 3000
Australia
Email: [email protected]